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Frequently asked
Find clear answers to our most common questions.
How long does delivery take?
Orders are usually processed within 1-3 business days. Delivery time depends on your country and the shipping method shown at checkout.
How much is shipping?
Shipping costs are calculated at checkout based on your delivery country and selected shipping method.
Do you ship outside Germany?
Yes. Sencieres ships internationally. Available countries and final shipping costs are shown at checkout.
Can I change my address after ordering?
If your order has not been processed yet, contact us as soon as possible with your order number and the correct address.
How do I clean my Senciere bag?
Wipe the bag gently with a soft damp cloth. Avoid harsh chemicals, alcohol-based cleaners, and direct heat.
What is your return policy?
You can request a return within the return window stated in our policy, as long as the item is unused and in its original condition.
Get support
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support@sencieres.com
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