Frequently Asked Questions
Why choose CHROMS Wired Earbuds?
CHROMS combines clear, balanced sound with a statement chrome finish designed to become part of your look. The wired connection means no charging, no pairing and no audio delay—just plug in and press play.
Are CHROMS compatible with my device?
CHROMS Wired Earbuds are available with USB-C and Lightning connections. Choose the connector that matches your phone, tablet or laptop before adding them to your cart.
How is the sound quality?
Expect crisp highs, balanced mids and clean bass made for music, calls, videos and everyday listening.
Do CHROMS have any audio delay?
The direct wired connection delivers sound instantly without the noticeable latency that can occur with wireless earbuds.
Do the earbuds need to be charged?
No. CHROMS draw power directly from your connected device, so there is no battery or charging case to manage.
Are they comfortable for longer listening?
Yes. The ergonomic shape is designed for a natural, secure fit during commutes, study sessions, calls and long playlists.
Does the cable tangle easily?
The durable cable is designed to resist twisting and knotting, making the earbuds easier to grab and use on the go.
Can I use CHROMS for calls and videos?
Yes. CHROMS are suitable for music, calls, videos and gaming. The wired connection keeps audio synchronized with what is happening on screen.
Shipping and Delivery
Where do you ship?
We ship to a wide range of international destinations. The available countries and delivery options are shown at checkout.
When will I receive my order?
Delivery estimates are shown during checkout and may vary depending on your destination. Tracking details are sent by email once your order has shipped.
How much does shipping cost?
Your available shipping methods and exact cost are calculated at checkout based on the delivery destination.
Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking details.
Will I have to pay import duties?
International orders may be subject to local taxes or import duties. These charges are determined by your country and are the customer’s responsibility unless stated otherwise at checkout.
What happens if my parcel is lost in transit?
Please contact our support team with your order number if tracking has not updated or your parcel appears to be lost. We will investigate it with the carrier and help you with the next steps.
Returns and Warranty
What if I receive a defective product?
Contact our support team with your order number and clear photos or a short video of the issue. We will review it and arrange the appropriate solution.
What is included in my CHROMS package?
Your package includes the CHROMS Wired Earbuds in the colour and connector option selected when ordering.
Can I return my order?
Eligible items can be returned in accordance with our return policy. Please contact us before sending anything back so our team can provide the correct instructions.
Do CHROMS come with a guarantee?
Your purchase is protected by our 30-day money-back guarantee. Please review our return policy for the complete eligibility requirements and conditions.